Blow Leaf Ltd Privacy Policy

General introduction

Blow Leaf Ltd, (hereinafter, “Blow Leaf”, “blowleaf”. “we”, “us”, or “our”), respects and understands the importance of your privacy and we are committed to safeguarding your personal information. If you are purchasing or using our services in anyway, please read our full Terms and Conditions for further information.

In providing our service to you, we must collect personal information and this privacy policy provides information on how we collect, process, and share the personal information of any individuals who are external to our organisation, including but not limited to our clients, subscribers, website visitors, and service providers and each of their respective individual representatives (referred to in this Policy as “you” or “your”).

Information we collect:

We collect personal information only for lawful purposes when you submit an inquiry, place a booking, reserve a booking, confirm a booking via our website and also by email or telephone when you may be asked for your name, email address, telephone number, payment card details or other details that Blow Leaf services require to help facilitate your advisory sessions and our products.

We may collect all or some of the following information relating to you:

• Name, contact address, telephone numbers, email address, date of birth, gender;
• Credit/ debit card or other payment details (including card number, cardholder name, expiry date);
• Special requirements such as those relating to any disability, mobility or medical condition which may affect the pursuit of certain careers / employment opportunities.
• Your CV, (Curriculum Vitae, Resume), and any details you submit relating to your career, schooling, academics, employment history, employment applications, complimentary communications and social pursuits. Not withstanding visual links to your social media platforms.

Some of the information we collect (such as about health) may be considered “sensitive personal data” under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent. We will seek this consent when necessary.

Limited Requirement for Sensitive Information: Other than the limited health information described above, please do not provide any highly sensitive personal information when using the Services or communicating with us - such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or information concerning a person's sex life or sexual orientation. We do not intentionally process highly sensitive personal data and we reserve the right to reject or delete it.

How we collect information?

We will only collect personal information from you by specifically asking for it:

• When you inquire, reserve, confirm or purchase a product or service from or through us;
• When you subscribe to our newsletter;
• When you make a reserve, book or confirm a service through our website;
• When you speak to any of our team;
• When you complete any online forms (such as registration forms, competitions and surveys);
• When we use cookies (see our Cookies Policy below)

We may occasionally receive information about you from other sources, such as from your social media accounts or other websites, including data providers, social media providers like Facebook, Instagram and Twitter, advertising networks and analytics partners, and payment and delivery service providers.

We may supplement the information you provide to us with data from data append services such as public or social analytic data companies in order to better serve you with content or products. We will amend this data to our existing customer information. This information can be associated with your personal information such as name, email, address, physical address, IP address, or phone number.

In summary, we use information collected from you and third parties to:

• Provide, improve, and maintain our services: We use the information you provide to set up your account; provide, improve, and customise the services; receive or make payments; and communicate with you about your account and the Services.
• Market and promote the services: We may use your information to market and promote our Services. You may opt-out of marketing communications at any time by contacting us at info@blowleaf.co.uk or clicking the “Unsubscribe” button in the applicable communication.
• Protect you and the services: We use the information we collect to promote the safety and security of the services, our clients, and other parties. For example, we may use personal information to authenticate users, facilitate secure payments, protect against fraud and abuse, respond to a legal request or claim, conduct audits, or enforce our Terms and Conditions or other terms and policies that may be in effect.

How do we use your information?

1. We will use your name, address and credit card details to complete your reservation, booking and confirmation of services with us where necessary.
2. We will also use your details to manage your booking, send you notifications and communicate with you generally.
3. For the purpose of completing your booking, we will have to disclose some of your information to the providers of the services making up your booking (who could be located outside the UK/EEA). We may also have to disclose some information to third parties in relation to customer services, credit card processing, or other services.
4. We may need to disclose your information where required by law, where such a request is made by a legal authority.
5. We may need to disclose our customer list including any personal information relating to you to a third party who acquires or attempts to acquire all or substantially all of the asset/ stock in our company or our website.
6. We may also disclose information to organisations who act as “data processors” on our behalf, or to other organisations that perform business functions on our behalf, some of whom are outside the UK/EEA. These functions include administration, providing services (and contacting you where necessary), customer care, business management and operation, re-organisation/structuring/sale of our business (or our group companies), risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, measuring and assessing customer purchasing preferences and trends, dispute resolution, credit checking and debt collection.
7. We may from time to time contact you with information about special offers, brochures, new products, forthcoming events or competitions. If you do not wish to receive such information, you may ask us in writing not to receive it or unsubscribe via the website.
8. We may pass your details to other parties who offer goods or services which we feel may be of interest to you. However we will not do this where you have indicated that you do not wish us to contact you in this way.

We would also like to store and use your personal details for future marketing purposes (for example, emailing you our newsletter). All details you give us in connection with your booking will be kept but we will use only names and contact details for marketing purposes unless you have indicated that you do not wish us to do so.

We have taken all reasonable steps to have appropriate security measures in place to protect your information. Outside the European Economic Area, controls on data protection may not be as wide as the legal requirements in this country. The transmission of information via the internet is never completely secure. We exclude our liability for personal data lost in transmission to the website.

What are my options?

If you do not agree to our use of the information as set out above, you should inform us as soon as possible by writing to us at Blow Leaf Ltd, Coldbath Square, London, EC1R 5HL or by email at info@blowleaf.co.uk

In accordance with the Data Protection Act 1998, you may ask us in writing for a copy of the information we hold about you (for which we may charge an administration fee) and to correct any inaccuracies in your information. We aim to respond to you within 21 days from the date of request.

You can also choose not to provide us with some of the information we request, however as a result we may not be able to complete your arrangements.

Subscribers can opt out of receiving further information from us at any time. You will also be given a fast and easy option of opting out on all communications. Email us at info@blowleaf.co.uk to unsubscribe from our communications.

How we collect information via Cookies and other automated processes?

Please note that in order for us to provide you with optimum service, we may use ‘Cookies’ on our website.

What are cookies?

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. Cookies will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.

Two types of cookies are used on our websites – session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

Cookies allow us to obtain information regarding users of our site which essentially helps us to provide you with a better user experience and tailor our services to your individual needs. We may collect information such as your IP address, online activity, web browser details and online activity. We will not however collect or store any of your passwords or other highly sensitive data.

By using our websites with your browser settings adjusted to accept all cookies, we will take this to mean that you want to use our products and services, and that you consent to our use of cookies and other technologies as described in this Policy.

Browser settings: Most browsers have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent. You may elect to reject cookies by adjusting your browser’s settings, but doing so will limit the range of features available to the visitor on our site and most other major websites that use cookies.

For more information, please see www.allaboutcookies.org/cookies

Protection of your information

We take website security very seriously and we are committed to safeguarding your personal information. We take a number of administrative and technical steps to ensure the security of the information you provide to us.

External Links

Please note that our website contains certain literature and hyperlinks to websites owned by third parties. This privacy statement covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this privacy statement.

How we monitor

To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record:

1. your telephone calls; and
2. customer transactions and activities on our website. All recordings are and shall remain our sole property.

Changes to our Privacy Policy

As our privacy statement may change due to developments in the law we encourage you to re-read this from time to time so you are aware of any changes in how we gather and use your personal information. Any changes to this Policy will be either posted on our website and/or made available on request.

Contact us

If you have any questions, comments, queries or concerns regarding this Privacy Policy or our practices please feel free to write to us at:

Blow Leaf Ltd
Coldbath Square
London

EC1R 5HL

info@blowleaf.co.uk